This picture sums it all up in one sentence! I am a PROUD TRAVEL AGENT!
Travel agents provide personal service
You will not get that from Expedia, Kayak, Booking.com, Hotels.com… or any other online booking engine. Have you ever tried to call an online booking agent in order to make a change or get a refund on a trip? We treat you as an individual and we spend our time on the phone taking care of any problems that come up with your vacation plans, so that you do not have to.
I could go on and on…