Just came back from a week at the Royalton Resort in Punta Cana! Jo’El took care of everything! It was wonderful to not have to worry about anything!! They went above and beyond! When I got to the hotel I realized that I had left my kindle on the plane to Punta Cana! She made sure that it was waiting for me in the Delta office when I got back to the PC airport to return home! Thank you for everything! I’ll be in touch for my next trip!